Privacy Policy for Knowledge Gap Guide

Last Updated: August 31, 2025

1. Introduction

Axelby LLC ("we," "us," "our"), a Texas limited liability company, operates Knowledge Gap Guide (the "Service") at $https://knowledgegap.guide. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our Service. This policy is written to comply with applicable laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

2. Information We Collect

In the past 12 months, we have collected the following categories of personal information:

• Identifiers: Your name and email address when you register for an account directly or through a third party like Google or Facebook.
• Internet or Other Electronic Network Activity Information: Information about how you interact with our website, such as your IP address, pages viewed, features used, and timestamps. This data is collected through session replay technology and analytics tools.
• Inferences Drawn from Personal Information: We use the data we collect to analyze your learning patterns and improve our AI teaching algorithms to better serve you.

We do not directly collect or store any sensitive personal information (such as payment card data) or protected classifications. All payment information is securely processed by our third-party payment processor, Stripe.

3. How We Use Your Information

We collect and use your personal information for the following business purposes:

• To provide and manage the Service: We use your Identifiers to create, authenticate, and manage your account.

For product improvement and analytics: We use Internet or Other Electronic Network Activity Information to understand user behavior, refine our AI teaching algorithms, and improve the overall Service.

For customer support and communication: We use your Identifiers to communicate with you about your account and respond to your support requests.

For security and legal compliance: We use various data to monitor for and prevent fraudulent activity and to comply with legal obligations.

4. Your California Privacy Rights

If you are a California resident, the CCPA grants you specific rights regarding your personal information. You have the right to:

• Right to Know: You can request to know what personal information we have collected about you, including the categories of information, the sources from which it was collected, the business purposes for collecting it, and the categories of third parties with whom it was shared.

Right to Delete: You can request that we delete the personal information we have collected from you.

Right to Correct: You can request that we correct inaccurate personal information we maintain about you.

Right to Opt-Out of the "Sale" or "Sharing" of Personal Information: The CCPA gives you the right to opt out of the "sale" or "sharing" of your personal information. We do not sell your personal information. However, we do share your Internet or Other Electronic Network Activity Information with our analytics providers to serve you with cross-context behavioral advertising (e.g., personalized ads on other websites).

How to Exercise Your Rights

You may exercise your rights by:

• Submitting a request through our dedicated Privacy Request Form at [Insert Link to Privacy Request Form].

Emailing your request to dan@axelby.com.

We will verify your identity before processing any request. We will not discriminate against you for exercising your CCPA rights.

5. Data Retention

We retain each category of personal information for as long as it is reasonably necessary to fulfill the purposes for which it was collected. For example, we retain your Identifiers until you delete your account to provide you with the Service. We retain Internet or Other Electronic Network Activity Information for up to 12 months for analytics and security purposes.

6. Third-Party Processors

We use the following third-party service providers who process data on our behalf under strict confidentiality and security obligations:

• Hosting: Render (website), Neon (database)
• Analytics: LogRocket (for session replay and analytics)

Payments: Stripe

Email Delivery: We have not yet selected a service for transactional and promotional emails.

7. Data Security

We employ industry-standard security measures, including encryption of data in transit and at rest, regular security audits, and access controls to protect your information.

8. International Transfers

Your data may be stored and processed in the United States, where our company is based. By using the Service, you consent to the transfer of your data to the U.S.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of the Service after any changes constitutes acceptance of the new policy.

10. Contact

If you have questions about this policy or our privacy practices, please contact us at dan@knowledgegap.guide.